Membership Basics
For new members learning the basics.
Member Services
- What is the Member Center?
- What does the search in the top right allow me to search for?
- Member Form Links
- How do I find and print a member ID card?
- Are there videos to learn more?
- How do I pay my Monthly Share?
- What forms of payment do you accept?
- Will my Share Amount change?
- What is the administrative fee on my Share Notice?
- Does Impact offer refunds?
- Is there a late fee?
- Is there an annual renewal fee?
- What if I can't pay the PRA in full?
- Where do I pay my monthly share manually?
- What to do when your payment fails.
- How do I give To Extra Impact?
- How can I apply for Extra Impact?
- What if I don't see my medical bill?
- How do I upload identifying documents?
- Is my information safe and secure?
- What is the contact number for Impact?
Before You Need Care
- What do I do when I need medical care?
- How much are doctor visits?
- How do I find a doctor, urgent care, or hospital that accepts Impact?
- Is Tenet a Preferred Provider?
- What if my doctor will not accept Impact?
- Is there a form for providers who won't accept Impact?
- Is there something I can take to my provider to explain Impact?
- Provider Outreach vs. Pre-Eligibility
- When do I need a pre-eligibility review?
- Is a pre-eligibility review required prior to seeking treatment for a medical condition?
Seeking Care
- What happens when I go to the Doctor or Hospital?
- Can I use any doctor or specialist I want?
- What if I need to go to the doctor, urgent care or emergency room?
- What if I am out-of-state and need to go to the doctor, urgent care or emergency room?
- What do I tell my doctor or provider at my first visit?
- What if my provider doesn’t accept or isn’t familiar with Impact?
- Will my Provider Fee be applied to my Primary Responsibility Amount (PRA)?
- Do I have to prepay?
Virtual Care
- What is Virtual Care?
- How do I use Virtual Care?
- Where can I use Virtual Care and Telemedicine?
- What types of conditions can Virtual Care/telehealth be used for?
- How does the Virtual Care doctor know my medical history?
- Is there a Provider Fee for Virtual Care?
- How do I schedule a Virtual Care or Telehealth appointment?
- Can a doctor prescribe medications through Virtual Care?
Post-Care Billing
- How does the claim/sharing process work?
- What if my bill doesn't match the provider's bill?
- Where can I get a medical expense form?
- How do I submit a Medical Expense Form?
- How do I submit a Prescription for sharing?
- How do I manually submit a bill to Impact?
- What is a balance bill?
- Is it common to receive a balance bill?
- Who is AMPS?
- How do I contact the billing department?
- Can I appeal the status of my medical bill?
- How are my bills reviewed?
- Does my bill get reviewed as soon as it comes in?
- How long does it take for my bill to get reviewed?
- What if I don't agree with the action taken on my medical bill?
- Can I appeal a bill that has been determined ineligible for Sharing?
- Can I print my EOS?
- How are bills paid?
- How long after a bill is processed is it paid?
- Is there anything I need to do to ensure my bill gets processed?
- How can I see if/when my medical bill was paid?
- What happens if there are not enough funds to pay approved bills?
- Do I have to pay my Primary Responsibility Amount (PRA) upfront?
- What is Reference-Based Repricing?
- Can I download a copy of my Share Notices?
- How do I get reimbursed for payment of a bill?
Making Account Updates
- How do I add someone to my Impact membership?
- Can an adopted child be added to the Membership?
- Can I remove someone from my membership?
- How does divorce affect your Impact membership?
- What happens when the family income decreases?
- How do I change my payment method?
- Can I change my Primary Responsibility Amount (PRA)?
- How do I change the date that my EFT is drafted?
- How do I reset my password?
- How do I update my profile information?
- How do I upload my picture?
- If I share a profile with my spouse, whose picture should I upload?
- How do I change my email address?
- How do I set it up to send myself and my spouse email notifications?
- How do I manage my notifications?
- Can I set some notifications to come immediately and others to come daily?
- If I want myself and my spouse to get "SMS", how do I set that up?
- How do I turn off Auto-Sharing?
- Can I change my EFT information?
- Can I have separate payment methods for my monthly share vs. my orders?
- How do I cancel my Impact membership?
ShareStream
- What is the purpose of ShareStream?
- What will I see in the ShareStream?
- Can I search for a post?
- What is a general inquiry?
- How do I unpin a post?
- How and why would I flag a post?
- Can I unflag a post?
- How do I see the comments on a post?
- How long do I have access to my posts?
- Can I sort the stream?
- What does the icon with the hands mean?
- Who can see my prayer requests?
- When I see a new medical bill in my stream, how do I see the status of it?
- What does "new bill received" mean?
- What does "payment release" mean?
- How do I know if someone responded to one of my posts?
- How do I flag a post?
- What does it mean to pin a post?
- How do I pin a post?