What if my provider doesn’t accept or isn’t familiar with Impact?

Are you having a problem with your provider?

Watch this video for information on using Impact at any provider. 

 

Here is a quick answer. Although this is rare, A provider may not accept Impact or is simply unfamiliar. It typically happens if the doctor has had a negative experience with another Sharing organization. If a Provider has questions, it’s best for them to call the toll-free number on the back of every member card and follow the provider-specific prompts. From here,  the Impact specialist will explain the program in further detail and negotiate if necessary. Another helpful option is for the member to ask the Provider for a discounted “cash pay” alternative and immediately pay the Provider at the time of service. Then, the member can download and submit a Medical Expense Form from within the Member Center and that expense will be evaluated like any other medical bill.

If a provider has questions, it's best they call the toll-free number on the back of the member ID card and follow the provider-specific prompts. The Impact specialist will explain the program in further detail and negotiate if necessary. If they don't want to call, you can print this provider letter and take it with you.

Care Navigators are here to help, too!

Care Navigators can help you find Providers in your local market that are accepting Impact. These Providers are ranked based on historical data which accounts for cost, quality, location, and prior utilization.

When you’re in need of care and assistance in finding a Provider, contact Impact Health Sharing, and ask to speak with a Care Navigator. We are here to help you with any medical need. 

Want to learn more about Care Navigators and how Impact was able to save $4.68 million on medical needs last year? Check out this article.