How to Use Impact Virtual Care (Telehealth and Teletherapy)
How do I use Virtual Care?
Using Virtual Care through Impact’s approved provider is simple, convenient, and available starting day one of membership.
How to Get Started
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Log In – Go to your Member Center and click on My Virtual Care.
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Request a Visit – Follow the prompts to schedule your Telehealth appointment.
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Prepare Ahead (Recommended) – Complete a brief medical history and select your preferred pharmacy for faster service.
That’s it! You’ll connect with a licensed, board-certified doctor from the comfort of your home—no waiting room required.
$0 for Telehealth Visits
Telehealth visits through Impact’s approved Virtual Care provider (listed in the Member Center) have a $0 provider fee at the time of service. These visits are designed for non-emergency medical needs such as:
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Cold, cough, flu, or fever
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Sinus, sore throat, or strep infections
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Allergies or asthma flare-ups
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Skin issues — rash, acne, poison ivy, or insect bites
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Digestive concerns — nausea, diarrhea, constipation, or reflux
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Urinary, vaginal, or yeast infections
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Joint or muscle pain — backache, arthritis, sprains, or strains
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Eye irritation or pink eye
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Minor wounds or abscesses
Need Mental Health Support?
Members also have access to Short-Term Teletherapy, which provides three free sessions per month, per memberthrough Impact’s approved Virtual Care partner. Licensed professionals offer short-term, solution-focused guidance for topics like stress, anxiety, grief, and relationships.
To get started, log in to the Member Center and select My Virtual Care.
