How do I use Virtual Care?
Complimentary Virtual Care through Impact’s approved provider is simple, convenient, and available starting day one of membership.
How to Get Started
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Log In – Go to your Member Center and click on My Virtual Care.
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Request a Visit – Follow the prompts to schedule your Telehealth appointment.
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Prepare Ahead (Recommended) – Complete a brief medical history and select your preferred pharmacy for faster service.
That’s it! You’ll connect with a licensed, board-certified doctor from the comfort of your home—no waiting room required.
The provider fee is waived at the time of service. Telehealth is subject to all other limitations of health sharing costs and is not a promise to pay or provide that service by either Impact or its membership. As with all other medical costs and expenses, contribution to Telehealth remains voluntary. Only telehealth visits initiated via the Member Center will be eligible for sharing.
$0 for Telehealth Visits
Telehealth visits through Impact’s approved Virtual Care provider (listed in the Member Center) have a $0 provider fee at the time of service. These visits are designed for non-emergency medical needs such as:
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Cold, cough, flu, or fever
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Sinus, sore throat, or strep infections
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Allergies or asthma flare-ups
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Skin issues — rash, acne, poison ivy, or insect bites
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Digestive concerns — nausea, diarrhea, constipation, or reflux
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Urinary, vaginal, or yeast infections
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Joint or muscle pain — backache, arthritis, sprains, or strains
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Eye irritation or pink eye
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Minor wounds or abscesses
Need Mental Health Support?
Members also have access to Short-Term Teletherapy, which provides three free sessions per month, per member through Impact’s approved Virtual Care partner. Licensed professionals offer short-term, solution-focused guidance for topics like stress, anxiety, grief, and relationships.
To get started, log in to the Member Center and select My Virtual Care.
