Getting Started With Impact
Welcome! You’ve joined a community that puts people over profits. This page is your guide for what to do first, how to get care, and where to find answers along the way.
Looking for your Member Card?
Log in to your Member Center to view or print your digital card anytime. A printed copy will also be mailed within two weeks of your membership start date.
Getting Started in 3 Easy Steps
Take these three steps to start using your membership with confidence:The Member Center is your personal resource hub. It’s where you can schedule telehealth visits, submit invoices and receipts, track sharing activity, access savings, and more.
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In this optional 15-minute call, a Member Services Representative will walk you through the key parts of your membership and answer any questions so you can start with confidence.
All members receive one wellness visit per year—shared 100 percent by the community, with no out-of-pocket cost to you.
Once you book your annual wellness appointment, Members have complimentary access to Wellness Concierge service that arranges payment directly with your provider, in advance. It’s a simple, no-cost way to stay proactive and feel your best while also introducing Impact to your primary provider.
Watch & Learn: Your Member How-Tos
Simple step-by-step videos to get you started with confidence.
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More Ways Impact Supports You
You don’t have to navigate healthcare alone. Impact provides helpful tools and resources that make getting care simpler and gives you greater peace of mind.
With this complimentary service, Impact can coordinate and arrange payment for your Wellness Visit directly with your provider, before your appointment. See below for how to request.
Request Wellness Concierge >
If your doctor isn’t familiar with Impact, we’ll handle the conversation for you. Simply submit a request, and our team will explain how sharing works—so you can continue seeing the providers you know and trust.
Request Provider Outreach >
Planning a major procedure? While Impact doesn’t do utilization reviews, some procedures require a pre-eligibility review to confirm what can be shared. It’s designed for complete transparency—so you’ll know your financial responsibility before moving forward with clarity and confidence.
Request Pre-Eligibility Review >WHAT TO DO WHEN YOU NEED CARE
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If your provider is unsure or unwilling to accept Impact, please fill out the form and we will reach out to them.
Available only after an appointment is scheduled.
Read More
The Wellness Concierge is a complimentary, optional service from Impact Health Sharing that helps coordinate billing and payment prior to your annual wellness visit.
Read More
Welcome!
You’ve joined a community that puts people over profits. This page is your guide for what to do first, how to get care, and where to find answers along the way.
Looking for your Member Card?
Log in to your Member Center to view or print your digital card anytime. A printed copy will also be mailed within two weeks of your membership start date.
The Member Center is your personal resource hub for managing and navigating your membership.
- Submit and track bills
- Submit receipts for Wellness Rewards
- Schedule virutal telehealth visits
- See how the sharing dollars are being utilized
- Access additional savings for prescriptions, dental and vision
Set up a quick 15-minute Welcome Aboard Call with one of our friendly Member Services Representatives—so you can hit the ground running with clarity and confidence.
On the call, we’ll walk you through:
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How to get the most out of your Impact membership
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Navigating the online Member Center with ease
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Learn about using the Wellness Concierge to schedule your annual visit.
Then reach out to the Wellness Concierge for support.
Once your annual wellness visit is on the calendar, take a moment to let us help make it easier. Our Wellness Concierge is a free, optional service that coordinates billing with your provider in advance—so your visit goes smoothly from start to finish.
Submit the form at least 5 business days before your appointment to allow time for coordination.
- Access Your Member Card
- Annual Household (PRA)
- Sharing During Your First 60 Days
- Impact Is Always Secondary
- Wellness vs. Preventive Care
- Membership Guidelines
Access Your Member Card
You can view and print your digital member card anytime in the Member Center. A printed copy will also be mailed within two weeks of your membership start date. If you need a correction or an extra copy, submit your request through the Member Center.
Tip: Always bring your Impact card to doctor visits, pharmacies, and labs.
Annual Household Primary Responsibility Amount (PRA)
Your annual PRA is the portion your household is responsible for paying before sharing begins. Once it’s paid, the Impact community shares in your eligible medical bills at 90 percent. This helps keep monthly contributions affordable and predictable.
Check out our exclusive Wellness Rewards program to see how you can reduce your annual PRA by up to $150 per month, per household!
Sharing During Your First 60 Days
In your first 60 days of membership, community sharing is limited. This helps keep the program sustainable for all members. Review the Guidelines
to understand what is eligible during this period.
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Impact Is Always Secondary
Impact shares are secondary to other sources of payment, such as workers’ comp, or auto insurance. Those sources must process first before eligible expenses are shared by the community.
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Wellness vs. Preventive Care
Preventive Care: Certain services—such as pap smears, mammograms, or colonoscopies—are shared on a different schedule. For example, Impact shares one pap smear every three years.
Learn More About Preventive CareMembership Guidelines
The Guidelines are your complete reference for how sharing works, what’s eligible, and how to use your membership with confidence.
View Guidelines for Sharing
A FEW REMINDERS
This Welcome Guide is intended to be an easy-to-read introduction to Impact and in no way replaces, supplements, or overrides the Impact Health Sharing Guidelines. The current guidelines govern, not the guidelines in effect when you joined.
Impact Health Sharing is Secondary to Other Sources
If a member has insurance or is eligible/ qualified for any insurance benefits or other health or welfare benefits, such as an employment-related health or welfare plan, workers’ compensation insurance, homeowner’s insurance, or fraternal benefits, the member is expected to take all reasonable steps in order to qualify for such payments and to exhaust the benefits available under those resources before submitting a request for sharing.
During the first 60 days of membership, sharing of eligible medical bills is limited to $50,000 (excluding pre-existing conditions). Discounts for prescriptions and Urgent Care Telemedicine visits with a $0 provider fee start the first month of membership.
Motorized Vehicle Accidents
Treatment related to injuries received while in motor vehicles is eligible for sharing, provided all legally required and industry-recommended safety equipment was in use. Treatment related to motorcycle accidents is limited to $100,000 per incident. Sharing will be secondary to automobile insurance. Treatment resulting from the abuse of alcohol, legal drugs or federally- classified illegal drugs, is not considered medically eligible and will not be shared.