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Help Center

Going to the Doctor

Going to the Doctor

How do I get the care and medications that I need? Find out about prescriptions and telemedicine, too.

What do I do when I need medical care?

How much are doctor visits?

How do I find a doctor, urgent care, or hospital that accepts Impact?

Is Tenet a Preferred Provider?

Is there a form for providers who won't accept Impact?

Going to the Doctor

What if my doctor will not accept Impact?

Can I use any doctor or specialist I want?

Can I use my own doctor?

Is there something I can take to my provider to explain Impact?

How do I find a doctor?

When do I need a pre-eligibility review?

What if I need to go to the doctor, urgent care or emergency room?

What if I am out-of-state and need to go to the doctor, urgent care or emergency room?

What do I tell my doctor or provider at my first visit?

What if my provider doesn’t accept or isn’t familiar with Impact?

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Prescriptions

How do I use my Impact card to save on prescriptions?

How do I look up a prescription?

Telemedicine

Where can I use telemedicine?

What types of conditions can urgent care telemedicine be used for?

How does the Telemedicine doctor know my medical history?

Is there a Provider Fee with telemedicine?

What is telemedicine?

How do I schedule a telemedicine (MDLIVE) appointment?

How do I use telemedicine?

Can a doctor prescribe medications through telemedicine?

Is there a list of conditions and medications that a doctor won't treat or prescribe through telemedicine?

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