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Help Center

Going to the Doctor

Going to the Doctor

How do I get the care and medications that I need? Find out about prescriptions and telemedicine, too.

What do I do when I need medical care?

How much are doctor visits?

How do I find a doctor, urgent care, or hospital that accepts Impact?

Is Tenet a Preferred Provider?

Is there a form for providers who won't accept Impact?

Provider Outreach vs. Pre-Eligibility

How does the Wellness Concierge service work for my annual wellness visit?

Going to the Doctor

What if my doctor will not accept Impact?

Can I use any doctor or specialist I want?

Can I use my own doctor?

Is there something I can take to my provider to explain Impact?

When do I need a pre-eligibility review?

What if I need to go to the doctor, urgent care or emergency room?

What if I am out-of-state and need to go to the doctor, urgent care or emergency room?

What do I tell my doctor or provider at my first visit?

What if my provider doesn’t accept or isn’t familiar with Impact?

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Prescriptions

How do I use my Impact card to save on prescriptions?

How do I look up a prescription?

Virtual Care

Where can I use Virtual Care and Telemedicine?

What types of conditions can Virtual Care/telehealth be used for?

How does the Virtual Care doctor know my medical history?

Is there a Provider Fee for Virtual Care?

What is Virtual Care?

How do I schedule a Virtual Care or Telehealth appointment?

How do I use Virtual Care?

Can a doctor prescribe medications through Virtual Care?

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