How do I schedule a telemedicine (MDLIVE) appointment?

When I want to schedule a visit with MDLive, can I do it online?

Yes, just log in to the Member Center, click on MDLive/My Telehealth on the menu and follow the prompts.  You will then be connected and scheduled for a virtual visit with a provider.

*Note, if you go directly to the MDLIVE site and not through the member center, you will be charged a consultation fee.

Urgent care telemedicine conducted using our approved telehealth provider (found in the Member Center)has a $0 provider fee at the time of service. Telemedicine is subject to all other limitations of health sharing costs and is not a promise to pay or provide that service by either Impact or its membership. As with all other medical costs and expenses, contribution to Telemedicine remains voluntary. Virtual Mental Health Care is eligible for sharing through a teletherapy provider approved by Impact (found in the Member Center). Members must pay 100% of the session consult fee at the time of service and may submit proper receipts to Impact for processing via the Medical Expense Form. Virtual Mental Health is considered a Specialist for provider fee purposes and is subject to the PRA and co-share.

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There are no states where we don’t offer telemedicine, but some states have different video/audio visit requirements. When a visit geolocates to a state that requires video conferencing, the audio option will not be available.