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Technical Support

 

Here are some resources if you are experiencing any difficulties with the application for membership.  

No.  You must have a unique email address for anyone 18 years old or older.

The Team National # should be in the format ###-##-####X and the email you are using must match your Team National registered email address.

The signature is case sensitive.  It needs to be typed with the exact case and format as shown beside the “Primary” household member.

In order to provide our applicants with an easy and convenient way to open their Share Account we use technology, algorithms and the information you submitted in the application process, to ensure our compliance with Federal Banking Regulations.

One of those regulations is called KYC (or Know Your Customer). We are required to positively ID anyone who is opening a Share Account, which is technically a live financial account. However, as much as we love the convenience of technology, it sometimes fails.  It's possible that we might have gotten a “false positive” reply from our KYC vendor.

All you need to do is to fax a copy of your Driver’s License and Social Security Card to (954) 678-6970. Once we receive the documents, we will try a manual override of the KYC process.