BILLING SPECIALIST JOB POSTING

RESPONSIBILITIES

Support Specialist is responsible for the completion of set processes and protocols
Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to all processes
Supports the teams in meeting service goals
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
Represents the Company in a professional manner, following all Company policies and procedures
Uses, protects, and discloses patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Phone and task support role for providers and members

Phone and task support role for providers and members
Answer inbound and initiate outbound calls to members and providers
Gather, review, and verify relevant information relating to members
Knowledge regarding Impact guidelines and product offerings
Respond to questions from members/providers on any issues they are experiencing, including detailed claim and eligibility related questions
Gather, review, and submit relevant documentation needed
Monitor, mitigate, and report member and provider abrasion
Perform and/or administer research in ensuring effective, timely responsiveness to all member and provider issues
All other duties as assigned

Customer Service Skills- ability to clearly communicate about member guidelines, billing and related inquiries in sometimes difficult situations
Problem solving- ability to gather and analyze information skillfully using varied systems; identify and resolve problems in a timely manner
Strong computer skills- ability to access, research, use, and maximize various systems; and possess an intermediate knowledge of Microsoft Office (Excel, Word, and Outlook)

Quality control- demonstrates accuracy and thoroughness; monitors work to ensure quality, and applies feedback to improve performance
Quantity- ability to meet productivity standards and complete work in a timely manner
Adaptability- ability to adapt to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events
Dependability- consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance

Collaborates-builds partnerships and works collaboratively with others to meet Impact objectives
Manages Conflict-handles conflict effectively and escalates to management when appropriate
Interpersonal Savvy-relates openly and comfortably with a diverse group of people. Must be able to communicate effectively and build engagement across all audiences
Drives Results-consistently achieves results, even under tough circumstances and tight deadlines
Courage-ability to have tough conversations and deliver accurate advice and decisions regardless of risk or potential criticism

Customer focus-building strong customer relationships and delivering customer-centric solutions
Action oriented-taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Decision quality-making good and timely decisions that keep the organization moving forward
Continuous learning-actively learning through tackling new problems, using both successes and failures as learning tools

Supervisory Responsibilities

This job has no supervisory responsibilities