In order to provide our applicants with a convenient way to open their Share Account, we use technology, algorithms, and the information submitted in the application process to ensure compliance with Federal Banking regulations.
One of those regulations is called KYC (Know Your Customer). We are required to positively ID anyone who is opening a Share Account, which is technically a financial account. However, as much as we all love the convenience of technology, it can sometimes fail.
If you receive a message that your account cannot be verified, it's possible that we might have gotten a false positive reply from our KYC vendor.
If this occurs, fax a copy of your Driver’s License and Social Security card to (954) 678-6970. Once the documents are received, we will attempt a manual override of the KYC process.