Is there a list of conditions and medications that a doctor won't treat or prescribe through telemedicine?

Yes, currently, our providers do not currently treat the following conditions through telemedicine.

  • Emergency situations (bleeding, heart attack, suicidal thoughts).
  • Sexually Transmitted Diseases (STDs).
  • Urinary tract infections in males.
  • Urinary tract infections in females under 18 years of age.
  •  Children under 3 years of age with a fever.
  • Children under 12 years of age with ear pain.

Children under 3 with a fever need to be seen immediately by a doctor in an office setting.

Children under 12 years with ear pain can be treated through telemedicine if the pain is due to a virus (e.g.,colds) allergies, or external infection.

When the likelihood of an internal bacterial infection is high, which may require antibiotics, children should be seen immediately by a doctor in an in-office setting.

It is recommended that you contact your primary care doctor, go to an urgent care center, or the nearest emergency room, depending on the severity of the condition.

Medications which are are unable to be prescribed through telemedicine:

  • Hair loss medications
  • DEA-controlled medications
  • Muscle relaxants
  • Erectile dysfunction medications
  • Some antiviral medications
  • Medicinal marijuana
  • Sleeping pills
  • Weight loss medications
  • Injectable medications

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